Tag Archives: feedback

Award Winning Wedding Photography

Having received another national award this month, I thought it would be of interest to write about what this actually means, and to highlight the achievement that this symbolises.

As a member of The Guild Of Photographers, we are encouraged to submit an image into the monthly national competitions. Images submitted to these competitions are then judged by a panel. Scoring via a panel makes it more difficult to achieve any award, as you have to satisfy a group of judges, rather than just one individual, that your image is of a high enough standard.

Many images of a ‘competant’ standard do not achieve an award, known as a ‘Bar’. A Commended shot is basically a ‘solid’ image to be satisfied with. Obtaining a ‘Bar’ of any description is a difficult task as you have to satisfy the Panel your image is beyond the ‘norm’.

Here is how the scoring works:

Platinum Bar – World Class (yet to be awarded)
Gold Bar – Truely Exceptional (very rare)
Silver Bar – Very High Standard (very difficult to achieve)
Bronze Bar – High Standard (above the norm)
Commended – Good Professional Standard (a competant image)
Unclassified – Images that are not of national competition standards

20101009_JYLS_Ash_Wedding_0048 copy.jpg20110609_JYLS_Iselin_Karisa_Wedding_0187 copy.jpg20110731_Kuljit_Sanjay_0504 copy.jpg

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More Customer Feedback

As mentioned in a previous post, I conduct a customer satisfaction questionnaire after every wedding to ensure that I maintain my high standards – I want to know each and every area where my couples think I can improve.

The other day I received feedback from my latest couple and I am proud to say that once again I was scored 10/10 for every question relating to the service and photography provided before, during and after the wedding.

When asked if I could have done anything to improve the service before the wedding, the couple said:

“Nothing else, we had a great service before hand, the planning was very detailed.”

On a closing note, the couple added:

“We were really happy with the service we received from Jeff and the photos were outstanding. We would recommend him to anyone that wants to capture those magic moments. Thank you.”

Thank you Kuljit and Sanjay!

 

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Customer Satisfaction

In order to maintain a high standard of wedding photography, I offer all my couples a customer satisfaction questionnaire for them to complete after the wedding. I constantly strive to improve myself, and feedback is very important to me.

I was very pleased and proud to see that Iselin and Karisa awarded me perfect scores of 10/10 in all questions relating to my photography and services before, during and after the wedding. And when asked if there was anything that could have been done to improve the service before the wedding, the response was “Nothing; you basically planned our wedding for us and went above and beyond what we expected!”

satisfaction questionnaire

Satisfaction questionnaire - perfect scores.

Making my couples happy gives me an enormous sense of professional pride, and to this day, sharing each and every wedding day with my couples is still, without doubt, a real privilege for me.

While flicking through the many photos of Iselin and Karisa that inevitably appear on facebook, the following one unexpectedly caught my eye – not least because someone had actually bothered to take it and upload it! It was taken by one of the bridesmaids and the tagline makes it all worthwhile…

wonderful photographer

From a bridesmaid's point of view.

 

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